Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, uncut and unworn, in its original packaging.

To start a return, you can contact us on Whatsapp (07894 206924) quoting your order number. If your return is accepted, we will send you instructions on how and where to send your package. We do not provide a free returns policy so customers would send back at their own cost. Items sent back to us without first requesting a return will not be accepted. Please note return items that have been reduced in price when they reach us will be refunded at the reduced price, not at the originally purchased price.

Cancellations

Orders may be cancelled before we have shipped, but please note the Shopify fee will be deducted from the total. 
Shopify fees are 25p + 2% of the total  

 

Damages and issues

Please inspect your order upon receipt and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item or if there any missing items/fabrics, so that we can evaluate the issue and make it right. We are not able to entertain any claim for damaged/missing items after 24 hours of receiving the parcel, or after fabrics have been cut (eg, for stitching). It is the customer’s responsibility to check for damage before stitching or handing over to a tailor.

There are on occasions stains in fabrics which is caused when fabrics are folded and come into contact with each other in packaging. Also some degree of staining is to be expected as our items are packed in India where dust and dirt can come into contact with fabrics. These stains do wash off easily and are not a cause for complaints - all items are purchased on this understanding.  

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to make a separate purchase for the new item and return the unwanted item for a refund.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.